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We have a highly skilled sales and production staff ready to meet your needs with prompt and courteous service. Because all of our manufacturing processes are performed in-house, we are able to handle service-related issues immediately. Our customer service team will assist you with your order and be able to answer any question you may have during production. It is our goal to provide you with exceptional service from start to finish! Please do not hesitate to call - we are here to help.

Our in-house art department has been creating graphic designs for over ten years. We can take your ideas or offer our own presentation to create the labels and tapes you desire.

Flexography, the printing process we use has different graphics requirements than other printing processes, including offset printing. These guidelines will assist you and your designers so that your labels can be easily reproduced on our equipment. There is nothing worse than getting a file that was created by a designer whose great design cannot be printed.

Macintosh computer systems are used throughout our prepress department. We do not accept any mainstream applications in PC format. However, we have the ability to convert PC files to Mac Format before outputting your file. Because of their ability to move easily between Mac and PC platforms we suggest that whenever possible, PC files are submitted in the following applications' format: Adobe Illustrator, Adobe Photoshop, Quark Express, or Corel Draw (saved as eps AI format).



Important: Include all screen and printer fonts or convert type to outlines.
Note: For PC versions we do not have the same typefaces/fonts as are on the PC versions.

When using files created in Corel, please convert all type to outlines, curves or paths. Many artwork files incorporate "placed" or "imported" graphic elements. Quality film output requires that all imported elements are also included when submitting your artwork for printing. We discourage "embedding" linked files since it limits our ability to maximize quality at press. For the best possible results on your printed job, we strongly recommend preparing linked files as follows: Text & graphic files are best prepared in "Vector" based applications such as Adobe Illustrator, Quark Express. "Raster" based applications such as Adobe Photoshop are best suited for preparing photographic images, scans etc.

Printing full colour images such as a photograph, requires separation into Yellow, Magenta, Cyan and Black components. Images submitted in formats such as RGB (red, green, blue) can change dramatically when converted. We print many fine labels with 4 process colours or up to six spot colours here at Glenwood. On electronic file jobs we usually do our own colour separation and trapping in-house with a great deal of success in matching customer provided colour samples. However, we cannot guarantee an exact match.

We can receive files via E-mail, Zip, CD, Jaz, and diskette. All file submissions should include details on who is expecting your file and how they can reach you with questions. E-mails over 10 megabytes are not usually recommended. Supplying or Faxing a copy of your approved artwork allows us to assure the accuracy of our output.

Please note: We do not recommend that the customer supply us their own separated film negatives. The reason is that we would have no control over the colour reproduction. If they insist, we will require a press proof for approval prior to printing the order, at $300 plus charges for artwork and plates.

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